There’s no doubt about it: online reviews are scary. Now that everyone in the world can be a published critic, you have to be prepared for the fact that (regardless of what kind of business you operate) you’re probably going to be reviewed.
Here’s the big secret: there’s a real power in being reviewed—and that power is in your favor…because you get to respond. Here’s how.
Once you’ve figured out how to say what you want to say…
…go for it. Don’t be afraid to participate in the conversation!
And to become even more of a review powerhouse, check out the “Ratchet Up Your Reviews TO DO List."
Remember: You may not be able to control what people say about you, but you can absolutely control how you respond!
So, tell me, have you responded to your customers lately? How did it go?
