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It Cuts Both Ways: Online Reviews For The Small Business Owner

A while back, I wrote a post about online reviews and the fact that, now, your driver or host can rate you right back.  Yes, indeed.  Today’s reviews cut both ways.

As an Airbnb host, I myself am party to this system.  Likewise, I work with an office assistant through TaskRabbit.  And, like many people, I happen to be friends with an Uber driver.

Since I have the inside skinny, I thought you might like to see what the "other side" looks like.  So, here are some screen shots of the review process from the "driver’s" side.

Interesting to note: nearly all of these review systems have a way for the entrepreneur to rate their fare/ employer / guest without that person seeing the review.  In other words, there’s a way to kvetch about the consumer without fear of repercussion.  Plus, an algorithm adjusts that consumer’s buying options in the future.  Fascinating, no?







taskrabbit review2




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